Gryphon Tea Company believes in simple-to-understand shipping polices when you shop with us. To help make your online shopping experience with us a pleasant one, we have included all the necessary details below.

Order Processing Time


Please allow 3 to 5 working days on top of the estimated delivery time for us to process your order.

Delivery timeline will be as per 2 - 3 working days after the order had been dispatched.

Note: We do not process orders on weekends and Singapore public holidays. Please also expect slight delays for orders shipped during peak seasons such as Chinese New Year and Christmas.
 

Shipping method


All products are shipped directly from Singapore and Gryphon Tea Company ships all packages via Singapore Post Limited. We may also use another shipping carrier depending on order volume.

 

Tracking your order


Once order has been processed, an email will be sent, notifying you of the delivery status of your parcel, of which you may trace your parcel using the tracking number provided.

Please note that for international deliveries, there are certain restrictions on tracking information details. You may be faced with a lack of detailed tracking information, knowing only general information such as parcel arrival at designated country only. Should you require further and more specific details regarding the status of your arrived parcel, you are advised to contact your local postal company using the provided tracking number. 

 

Pickup


Gryphon Tea Company does not offer self-collections for purchases made via www.gryphontea.com. All Singapore orders would be delivered via Singapore Post Limited unless otherwise stated.

 
 

Shipping Rates within Singapore


At Gryphon Tea Company, we've taken the mystery out of shopping for teas online. We offer free shipping to Singapore when you spend $60 and above, and a flat rate price of $6 to anywhere in Singapore for orders below $60.

Please note that once your order has been dispatched to the delivery service provider, Gryphon Tea Company will not be held responsible for any lost packages, unless we have on our part, made a mistake, such as writing an inaccurate address or fulfilling the wrong order.

Note: Gryphon Tea Company may change the shipping rates at any time and we advise all customers to check our Shipping Information to review any changes made from time to time. Your continued use of this website shall constitute your consent to any changes.
 

International Shipping Rates


All international orders are shipped via SingPost Regular Air Mail with registered postage. We may also use another shipping carrier depending on order volume.

Note: Gryphon Tea Company will not be liable for additional delivery time, tariffs or taxes due at respective countries' customs.
 

COUNTRY

EST DELIVERY TIME

WEIGHT

REVISED RATES

malaysia

From 8 to 24
working days

0.4kg and less
0.41kg – 0.8kg
0.81kg – 1.2kg
1.21kg – 1.6kg
1.61kg – 2.0kg
2.1kg and Above

$ 7.00
$ 10.00
$ 15.00
$ 20.00
$ 25.00
$ 35.00

south east
& East asia

excluding Japan

From 8 to 24
working days

0.4kg and less
0.41kg – 0.8kg
0.81kg – 1.2kg
1.21kg – 1.6kg
1.61kg – 2.0kg
2.1kg and Above

$ 10.00
$ 18.00
$ 29.00
$ 38.00
$ 55.00
$ 76.00

all other
countries

From 8 to 24
working days

0.4kg and less
0.41kg – 0.8kg
0.81kg – 1.2kg
1.21kg – 1.6kg
1.61kg – 2.0kg
2.1kg and Above

$ 12.00
$ 24.00
$ 36.00
$ 48.00
$ 65.00
$ 100.00

COUNTRY

malaysia

EST DELIVERY TIME

From 8 to 24
working days

WEIGHT

REVISED RATES

0.4kg and less
0.41kg – 0.8kg
0.81kg – 1.2kg
1.21kg – 1.6kg
1.61kg – 2.0kg
2.1kg and Above

$ 7.00
$ 10.00
$ 15.00
$ 20.00
$ 25.00
$ 35.00

COUNTRY

south east
& East asia

excluding Japan

EST DELIVERY TIME

From 8 to 24
working days

WEIGHT

REVISED RATES

0.4kg and less
0.41kg – 0.8kg
0.81kg – 1.2kg
1.21kg – 1.6kg
1.61kg – 2.0kg
2.1kg and Above

$ 10.00
$ 18.00
$ 29.00
$ 38.00
$ 55.00
$ 76.00

COUNTRY

all other
countries

EST DELIVERY TIME

From 8 to 24
working days

WEIGHT

REVISED RATES

0.4kg and less
0.41kg – 0.8kg
0.81kg – 1.2kg
1.21kg – 1.6kg
1.61kg – 2.0kg
2.1kg and Above

$ 12.00
$ 24.00
$ 36.00
$ 48.00
$ 65.00
$ 100.00

For countries where Singapore Post Limited does not have a direct flight connection and requires mails or packages to be circulated via another flight route, the transit time is expected to be longer.