Introduction


Lim Lam Thye Pte Ltd owns and operates Gryphon Tea Company. By accessing or using the pages in this website in any manner, you have understood and agreed to the Terms and Conditions set out therein and are bound by these Terms and Conditions. Gryphon Tea Company may at its sole discretion, modify the terms and we advise that you review the Terms and Conditions page from time to time to understand any changes made. Your continued use of www.gryphontea.com shall constitute your consent to any changes made.

 

PRIVACY POLICY


By accessing www.gryphontea.com, you agree that you have read and consent to be bound not only to this Agreement, but also to the Privacy Policy.

 

Use of the Site


You acknowledge and warrant that any information you may post, transmit or submit on www.gryphontea.com and any of its associated platforms (e.g. Facebook, Instagram, Blog) will not cause damage to the brand, website or associated platforms or to any other user. In addition, any content posted, transmitted or submitted on www.gryphontea.com and its related platforms will not infringe on you or a third party’s rights, any intellectual, confidential or proprietary rights or give rise to civil liability or a criminal offence.

It is at the sole discretion of Gryphon Tea Company to terminate or restrict your access to www.gryphontea.com should you violate any of the Terms and Conditions stated at www.gryphontea.com. In addition, Gryphon Tea Company is not required to provide an explanation or give advance notice prior to the termination or restricted use of www.gryphontea.com.

 

Customer Account


Upon signing up for an account with www.gryphontea.com, you agree to exercise reasonable care in the security and maintenance of your account information such as password and personal details. You agree to be solely responsible for any changes or damages occurred due to negligence on your part in exercising due diligence on your own personal customer account.

 

Copyrights and Trademarks


All materials displayed or otherwise accessible through www.gryphontea.com and its related platforms (e.g. Facebook, Instagram, Blog) are owned by Gryphon Tea Company. Unless prior consent has been given by Gryphon Tea Company, you are not allowed to reproduce or distribute any proprietary information, text, graphics, visual or audio content related to www.gryphontea.com or its associated platforms for anything other than for your own personal, non-commercial and non-sale use.

Should you publish any text, graphics, visuals or audio content in any form or manner relating to Gryphon Tea Company, you grant Gryphon Tea Company royalty-free rights to the usage of such text, graphics, visuals or audio content in any form or manner deem fit by the company. Gryphon Tea Company is not liable for any content posted by you or any other third party.

Unless prior consent has been given by Gryphon Tea Company, you are not allowed to use any data gathering or extraction tools, meta tags or any other “hidden text” associated with Gryphon Tea Company.

 

Links to other webpages


Gryphon Tea Company is not liable for any webpages operated by third parties. Accessing any webpages operated by third parties is done at your own risk.

 

Currency Exchange Rates


The exchange rate Gryphon Tea Company displays may not match those listed in newspapers, other financial databases and websites. The exchange rate used on Gryphon Tea Company is generally updated daily and its rates are used to serve as a guide only for the preferred currency of choice available on www.gryphontea.com. Please note that final payment will still be made in SGD via PayPal and PayPal will provide automatic currency conversion based on your specified settings.

If you have questions regarding currency rates, please contact PayPal directly for more details regarding their currency conversion rates and fees.

Orders and Payment


Gryphon Tea Company reserves the right to revise product description, prices and cease product availability at any time on www.gryphontea.com and its associated platforms (e.g. Facebook, Instagram, Blog).

Fulfilment will only be done once www.gryphontea.com has received payment approved via PayPal.

Unless prior consent has been given by Gryphon Tea Company, you are not to resell any products purchased from www.gryphontea.com or its related retail partners.

 

Shipping


All products purchased at www.gryphontea.com are delivered via a third party service provider. As such, Gryphon Tea Company will not be held liable for any loss, damage or expenses such as federal and provincial shipping related tariffs or taxes due at the respective countries’ customs once the items you have purchased has been transferred to the third party service provider.

 

Return Policy


Returns will only be accepted upon 30 days from date of purchase from online store only with valid reason approved by Gryphon Tea Company prior to return. This includes goods received that are damaged, defected or incorrect that is not due to shipping. Please contact us prior to return and include your order number and reasons for return. Gryphon Tea Company will not be responsible for any shipping cost of return.

 

Limitation of liability


Gryphon Tea Company's maximum liability shall in no circumstances exceed the total purchase transaction amount made by you at www.gryphontea.com. Liability excludes transmission of viruses or bugs, loss of data or damage to digital devices such as computers and mobile phones, business interruptions or profit loss. www.gryphontea.com does not guarantee that the website, its associated pages and platforms or any linked sites will be uninterrupted or error free. www.gryphontea.com may be unavailable during times of site upgrade or maintenance. Your use of www.gryphontea.com and its associated platforms and any communications made with its representatives indicates that you agree to the limitation of liability under the Terms and Conditions of this agreement.

 

Prices


Prices displayed on www.gryphontea.com are quoted in Singapore Dollars.

Prices are subjected to prevailing Goods & Services Tax (GST) for orders to be sent within Singapore.

Gryphon Tea Company reserves the right to discontinue or alter the products and services offered on www.gryphontea.com without prior notice. Gryphon Tea Company does not warrant that product descriptions or other content on www.gryphontea.com is current and complete despite our best attempts at accuracy.

 

Gift Cards Terms and Conditions


Gift Cards issued by Gryphon Tea Company are redeemable for items purchased at www.gryphontea.com only. Gift cards cannot be resold, exchanged for cash, returned or cancelled after purchase. Gryphon Tea Gift Card shall not be transferred to another Gryphon Tea account and Gryphon Tea Company may at its sole discretion, modify the terms and we advise that you review the Gift Card Terms and Conditions from time to time to understand any changes made.

 

Purchase


You are required to have a Gryphon Tea account to redeem a Gift Card. Purchases made using the Gift Card is restricted to the available balance it contains. The available balance within the Gift Card is reduced by the amount of each purchase.

Upon entering the Gift Card during checkout, the balance will be deducted from the order total. Should your order total exceed the amount within your gift card, you can pay the remainder via PayPal’s payment gateway.

Gryphon Tea Company reserves the right to reject any redemption using invalid or unidentifiable gift card numbers.

 

Refunds


All refunds approved are not refundable for cash. Refunds will only be accepted with valid reason approved by Gryphon Tea Company prior to refund. When a refund is approved, store credits (based on Rewards Points) will be added to your valid Gryphon Tea account. You can then use these credits to make another purchase within the next 6 months on www.gryphontea.com.

Expiry


Gryphon Tea Gift Cards and the amount within do not expire.

 

Responsibility


You shall be responsible for the safety of your Gift Card. The risk of loss, upon the electronic transmission of the Gift Card, is passed to the purchaser or recipient of the Gift Card. Lost or stolen Gift Cards are non-replaceable and non-refundable, except in limited circumstances and only if the Gift Card has never been used before. We may request for proof of purchase to be presented.

 

Limitation of liability


When you hold ownership of a Gryphon Tea Gift Card, you agree that Gryphon Tea Company may restrict, refuse, cancel or hold Gift Cards and orders in the event of suspected frauds or unlawful use.

Gryphon Tea Company reserves the right to correct the Gift Card balance should we believe that an administration or accounting error occurred. In the event a Gift Card is non-functional, the only option is limited to the replacement of the Gift Card and its value.