Shipping Information

Gryphon Tea Company believes in simple-to-understand shipping polices when you shop with us. To help make your online shopping experience with us a pleasant one, we have included all the necessary details below.

Once order has been processed, an email will be sent, notifying you of the delivery status of your parcel, of which you may trace your parcel using the tracking number provided.

Please note that for international deliveries, there may be certain restrictions on tracking information details. You may be faced with a lack of detailed tracking information, knowing only general information such as parcel arrival at designated country only. Should you require further and more specific details regarding the status of your arrived parcel, you are advised to contact your local postal company using the provided tracking number.

All products are shipped directly from Singapore and Gryphon Tea Company ships all packages via J&T Express for all local orders, unless otherwise stated. For all international orders, parcels will be delivered with an international courier service, and couriers may vary for different locations.

Once your order has been processed, an email will be sent, notifying you of the delivery status of your parcel, of which you may trace your parcel using the tracking number provided. Please note that for international deliveries, there may be certain restrictions on tracking information details. You may be faced with a lack of detailed tracking information, knowing only general information such as parcel arrival at designated country only. Should you require further and more specific details regarding the status of your arrived parcel, you are advised to contact your local postal company using the provided tracking number.

Gryphon Tea Company does not offer self-collection for purchases made via www.gryphontea.com. All Singapore orders are delivered via J&T Express unless otherwise stated.

At Gryphon Tea Company, we've taken the mystery out of shopping for teas online. We offer free shipping to Singapore when you spend $60 and above, and a flat rate price of $6 to anywhere in Singapore for orders below $60.

Please note that once your order has been dispatched to the delivery service provider, Gryphon Tea Company will not be held responsible for any lost packages, unless we have on our part, made a mistake, such as writing an inaccurate address or fulfilling the wrong order.

For Singapore Local Delivery, in the event that there's a failed delivery due to incorrect shipping address provided by the customer, re-delivery request fee via J&T Express of $6 is chargeable for such incident.

Note: Gryphon Tea Company may change the shipping rates at any time and we advise all customers to check our Shipping Information to review any changes made from time to time. Your continued use of this website shall constitute your consent to any changes.

All international orders are shipped via SingPost Regular Air Mail or Easyship. We may also use another shipping carrier depending on order volume. Shipping rate will be calculated at checkout.

Note: Gryphon Tea Company will not be liable for additional delivery time, tariffs or taxes due at respective countries' customs.

*THERE WILL NOT BE ANY SHIPMENT TO INDONESIA UNTIL FURTHER NOTICE